Feedback and Complaints

ila Bank is committed to providing an exceptional standard of service and maintain expectations to all customers. If for any reason, the customer is not satisfied with any aspect of our services, please use one of the following channels to provide us with your feedback, in case of a complaint we will be acknowledging by email to the customer along with a complaint reference number within five working days of receipt, and within ‘Four weeks’ of receiving the complaint a final response will be sent to the customer explaining the bank's position and the outcome.

24 7
Call us

We’re available 24/7 if you have any problems or questions. Just give us a call on +973 17 123 456



Email us

Send us your feedback on or complaint on



Write to us

The Manager

Customer Service

ila bank - Bank ABC Tower 2 Building 79 Road 1702 Block 317, Diplomatic Area Kingdom of Bahrain


If you feel at any point that the bank failed to provide a financial service or product, or if you have any dissatisfaction with our services please feel free to reach out to us. You may call or email us with your complaint at any time.


The Complaints Officer (Amjad Hasan)


Telephone: 17123456

Customer not satisfied with the bank's response

If you do not receive a reply from the Bank within 4 weeks from the Customer Complaints Officer or you are not satisfied with the Bank's final decision, you have the right to refer the case to the Central Bank of Bahrain (CBB) within 30 calendar days from the date of receiving the Bank’s final response. You can submit the case through the 'Complaint Form' on the CBB’s website and email:


Like what you see? Start your ila journey today

Download the app and experience banking that reflects you.