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Your important questions answered



  • General

    What is ila?

    What does the name 'ila' mean and why was it chosen?

    Why should I choose ila?

    Do you have any branches?

    How secure is mobile banking?

    What is ila's Swift Code and Address?

    Do you provide credit cards or loans?

    How can I request for an official bank statement? Is there any cost?

    Can I change my mobile number through the app?

    Can I continue onboarding on a another device?

    How can I use the "Referral" feature?

    How and where can I get support?

    How can I use the "Quick Actions" shortcut?

    What does these "Quick Actions" shortcuts do?

    Can I add the "Quick Actions" shortcut to the screen?

  • General

    What is ila?

    What does the name 'ila' mean and why was it chosen?

    Why should I choose ila?

    Do you have any branches?

    How secure is mobile banking?

    What is ila's Swift Code and Address?

    Do you provide credit cards or loans?

    How can I request for an official bank statement? Is there any cost?

    Can I change my mobile number through the app?

    Can I continue onboarding on a another device?

    How can I use the "Referral" feature?

    How and where can I get support?

    How can I use the "Quick Actions" shortcut?

    What does these "Quick Actions" shortcuts do?

    Can I add the "Quick Actions" shortcut to the screen?

  • Accounts

    How can I get an ila account?

    What documents will I need to open an ila account?

    What if I don’t want to earn interest on my account?

    How long does it take to process my documents and open my account?

    How can I fund my account?

    Can I change the name of my accounts?

    How often can I change my account names?

    Can I copy and paste my IBAN?

    What is my account number?

    What is the ‘Transaction Filter’ feature?

    How can I access the ‘Transaction Filter’ on the app?

    What is the ‘Transaction Advice’ feature?

    How do I generate a ‘Transaction Advice’ on the app?

  • Al Kanz Account

    What is Al Kanz?

    How do I earn a chance in Al Kanz?

    What is a last date to deposit?

    What is a retention period?

    How are chances calculated?

    What is Al Kanz Gift?

    Can I send the Al Kanz Gift to anyone?

    How do I send a Al Kanz Gift?

    How many days do I have to accept a Al Kanz Gift?

    How do I know if the Al Kanz Gift has been accepted?

    Can I send a reminder on the Al Kanz Gift?

    Can I cancel a Al Kanz Gift before it gets accepted?

    How many days do I have to accept Al Kanz Gift?

    What happens if Al Kanz Gift is declined or expired?

    Can I withdraw money from my Al Kanz Account?

    How do I know the prize money for each draw?

    How will I be paid if I win a prize with Al Kanz?

  • Fixed Deposit

    What is a Fixed Deposit?

    What are the requirements for creating a Fixed Deposit?

    In which currencies can I create a Fixed deposit?

    Is there a minimum amount required to create a Fixed deposit?

    What is the minimum and maximum term for the deposit?

    How many Fixed Deposits can I create?

    What are the interest rates for the Fixed Deposit?

    When will the interest be paid on my Fixed Deposit?

    How do I create a Fixed Deposit?

    What is Auto Renewal of the Fixed Deposit?

    How can I automatically renew my Fixed Deposit?

    What options do I have while setting my Fixed Deposit to renew automatically?

    Can I change the automatic renewal settings?

    If I set auto-renew on, how many times will my Fixed Deposit be renewed?

    Will I be able to change the deposit amount on automatic renewal?

    What if I need to withdraw my money before my Fixed Deposit matures?

    How will my interest be affected on early withdrawal?

    What are the fees on early withdrawal?

    Will I know how much interest I will receive on early withdrawal of my Fixed deposit?

    Can I withdraw a part of my Fixed Deposit before its maturity?

    Can I have overdraft against Fixed deposit?

    Where can I read the Fixed Deposit Terms & Conditions?

  • Hassala

    What is a Hassala?

    What is a Goal based Hassala?

    How do I open a Hassala?

    How many Hassalas can I open?

    How do I fund my Hassala?

    How do I automate my monthly savings plan?

    How is Goal Hassala different from a Regular Hassala?

    Can I withdraw money from my Hassala?

    Do I earn interest on the balance in my Hassala account?

    What if I don't want to earn interest on my Hassala?

    How do I close my Hassala account?

    Can I open a Hassala in any currency?

    What rate of interest is offered on Hassalas?

  • Cards

    How do I apply for an ila debit card?

    What is a virtual debit card?

    What is Tap & Go?

    Where can I use my ila cards?

    What should I do if I lose or damage my physical card?

    How can I change my card PIN number?

    Can I customize the way my name appears on my card?

    Is there a limit to the number of characters that can appear on my card?

    When can I customize my name on my card?

    Do I have to memorize my virtual card number for online transactions?

  • Credit Cards

    What types of Credit Cards will be available?

    What's the difference between ila Blue and ila Switch ?

    When is my statement going to be generated and how many days do I have till payment due date?

    What is the interest rate on ila's Credit Cards?

    Is there a minimum salary requirement for ila's Credit Cards?

    Is there a minimum balance I need to pay every month?

    How can I apply for ila's Credit Cards?

    What are the available Credit Card services on the ila app?

    How will I receive my card?

    Can I use the card directly when received?

    Can my Credit Card be used online?

    How will you allocate a credit limit to me?

    Can I add my ila credit card to BenefitPay?

    What is the reward program?

    How much cashback can I earn?

    Can I request for any type of card?

    What are the fees and charges?

    What are the available payment methods?

    Can I select the direct debit option?

    How can I check my transactions?

    Can I transfer the cashback rewards?

    When will I receive my cash back rewards?

    Can I track my monthly cashback rewards?

    When will my transaction be included in the cashback reward?

    Can I earn cash back on my international transaction?

    How can I apply for a Supplementary Credit Card?

    Who can I issue a Supplementary Credit Card for and what is the minimum age?

    What documents do I need?

    What is the Supplementary Credit Card limit?

    Can I choose a limit for the Supplementary Credit Card holder?

    Who is going to receive the transaction SMS notification for the Supplementary Credit Card?

    Who will receive the OTP (one time password) for e-commerce transaction?

    Are there any fees in issuing the Supplementary Credit Card?

    Can I view the transactions made by the Supplementary Credit Card holder?

    How will I receive the Supplementary Credit Card?

    How can I activate the Supplementary Credit Card?

    What services are available for a Supplementary Credit Card?

    Are there any eligible criteria for applying to the Supplementary Credit Card?

    Are there any spending controls on the Supplementary Credit Card?

  • ila Premium

    What's ila Premium?

    How can I upgrade to ila Premium?

    Is there a cost to upgrade to ila Premium?

    Do I need to have the classic physical card before upgrading to ila Premium?

    Where's the upgrade button on the ila app?

    Do I need to renew the subscription every year?

    What are the benefits of ila Premium?

    What do I expect after I upgrade to ila Premium?

    What happens to my old card after I upgrade?

    How can I cancel my subscription to ila Premium?

    Why was my world debit card cancelled although I haven’t activated my classic card yet?

    What is the 2nd BHD Account?

    Who can open a 2nd BHD Account?

    What can I do with a 2nd BHD account?

    Can I request for a debit card on the 2nd BHD account?

    Can I link the debit card issued on my Primary BHD account to 2nd BHD account?

    Can I use the 2nd BHD account for transfers?

    Can I use the 2nd BHD account Jamiyah?

  • Apple Pay

    How to add your ila Card to Apple Pay?

    How can I set up Apple Pay on Apple Watch?

    Is there any fee associated with Apple Pay?

    Do I need to enable Apple Pay in the ila App?

    Where do I download the Apple Pay Application from?

    Which ila Card can I use?

    How do I pay with Apple Pay?

    What are the payment limits per transaction?

    Where can I use Apple Pay?

    Can I activate this service on an Android device?

  • Jamiyah

    What is Jamiyah?

    How do I start a Jamiyah?

    How do I invite people to join my Jamiyah?

    How are the invitations sent?

    Can I set a start date for a Jamiyah?

    How many invitations can I send?

    What if an invitee I have invited has not responded?

    How can I send a reminder if an invitee has not accepted?

    Can I send invitations to people who are not customers of ila?

    How can I delete an invitation?

    What should I do if I sent the invitation to a wrong number?

    Can I add a new participant in place of a deleted invitee?

    What do I do if not all my invitees have accepted my invitation?

    Can my invitation be shared with a person I don’t know?

    How can I assign who will get paid each month?

    How can I change the order of an accepted participant?

    What is the minimum and maximum monthly contribution?

    Is there a minimum and maximum number of participants in a Jamiyah?

    What is the maximum period of a Jamiyah?

    How many Jamiyahs can I participate at a time?

    How do I join a Jamiyah?

    What should I do if my invitation expired?

    How do I accept an invitation?

    What should I do if I accidentally clicked on decline?

    What if I do not want to join this Jamiyah?

    How do I know who are the other participants invited to a Jamiyah?

    How do I pay my monthly contributions?

    What if my account does not have enough balance on the due date?

    How can I pay the monthly contribution I missed?

    What should I do if the payment I received is less than the amount shown in the Jamiyah screen?

    What will the bank do in case a participant misses the payment?

    As an admin, can I end a Jamiyah before due date?

    Can I exit a Jamiyah before completion?

    What should I do if the admin ended the Jamiyah and I have not been paid?

    What should I do if I do not want to receive any Jamiyah invitations from ila Bank?

    Is there any fee associated with Jamiyah?

    How do I delete a Jamiyah in Draft status?

    Can I have more than one share in a Jamiyah?

    Does this change anything else in Jamiyah?

  • Charity

    Can I donate to charity using the ila app?

    Can I donate to charity using any of my accounts?

    Which charities can I donate to?

    Why should I use ila to make my donations to charities?

    Where can I view the total amount I've donated to the charities listed?

    What is the amount displayed for each cause?

    Is the target amount updated as soon as I make a donation?

    How do I know my donation has reached the charity I selected?

    Do you take a commission on charitable donations?

    How much can I donate to charity through ila?

    Will I be charged for charity transactions?

    Are there any restrictions on the number of times I can donate to charity?

    Will you be adding more charities and causes in the future?

  • Transfer by Mobile

    What is the Transfer via Mobile feature?

    What types of transfers can I use this feature for?

    How can I send money using this feature?

    Can I receive payments from an ila customer using my mobile number?

    Can I receive payments from another bank customer using my mobile number?

    What can I do if I do not want to receive funds using my mobile number?

    Can I schedule a payment using this feature?

    Can I use mobile numbers not issued in Bahrain?

    How do I know if the Transfer via Mobile service is available?

  • Tap and Go - Android

    How do I get this service?

    Which ila Card can I use?

    What are the payment limits per transaction?

    Where can I use the Tap and Go service?

    How should I hold my phone when making a payment?

    Why is the service not on Apple devices?

    Will the Tap and Go feature not work if I have a phone cover on my mobile?

    What can I do if card activation fails on BenefitPay?