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Your important questions answered



  • General

    What is ila?

    What does the name 'ila' mean and why was it chosen?

    Why should I choose ila?

    Do you have any branches?

    How secure is mobile banking?

    What is ila's Swift Code and Address?

    Do you provide credit cards or loans?

    How can I request for an official bank statement? Is there any cost?

    How and where can I get support?

  • General

    What is ila?

    What does the name 'ila' mean and why was it chosen?

    Why should I choose ila?

    Do you have any branches?

    How secure is mobile banking?

    What is ila's Swift Code and Address?

    Do you provide credit cards or loans?

    How can I request for an official bank statement? Is there any cost?

    How and where can I get support?

  • Accounts

    How can I get an ila account?

    What documents will I need to open an ila account?

    How long does it take to process my documents and open my account?

    How can I fund my account?

    Can I change the name of my accounts?

    How often can I change my account names?

    Can I copy and paste my IBAN?

    What is the ‘Transaction Filter’ feature?

    How can I access the ‘Transaction Filter’ on the app?

    What is the ‘Transaction Advice’ feature?

    How do I generate a ‘Transaction Advice’ on the app?

  • Cards

    What is a virtual debit card?

    What is Tap & Go?

    Where can I use my ila cards?

    What should I do if I lose or damage my physical card?

    How can I change my card PIN number?

    Can I customize the way my name appears on my card?

    Is there a limit to the number of characters that can appear on my card?

    When can I customize my name on my card?

    Do I have to memorize my virtual card number for online transactions?

  • Charity

    Can I donate to charity using the ila app?

    Can I donate to charity using any of my accounts?

    Which charities can I donate to?

    Why should I use ila to make my donations to charities?

    Where can I view the total amount I've donated to the charities listed?

    What is the amount displayed for each cause?

    Is the target amount updated as soon as I make a donation?

    How do I know my donation has reached the charity I selected?

    Do you take a commission on charitable donations?

    How much can I donate to charity through ila?

    Will I be charged for charity transactions?

    Are there any restrictions on the number of times I can donate to charity?

    Will you be adding more charities and causes in the future?

  • Hassala

    What is a Hassala?

    How do I open a Hassala?

    How many Hassala's can I open?

    How do I fund my Hassalas?

    Can I withdraw money from my Hassala?

    Do I earn interest on the balance in my Hassala account?

    What if I don't want to earn interest on my Hassala?

    How do I close my Hassala account?

    Can I open a Hassala in any currency?

    What rate of interest is offered on Hassalas?