What is ila?
ila is a completely digital bank. Powered by Bank ABC, it’s a new type of bank account – one that’s built around you. Your life. Your needs.
You can join in minutes – simply download the app from either the Android or IOS store and answer a few simple questions. You can control every aspect of your account from within the app – no branch visits required!
What does the name 'ila' mean and why was it chosen?
The name 'ila' is inspired by the Arabic word for 'to'. It reflects movement towards goals and ambitions. A bank that helps customers get from where they are today, to where they want to be in the future.
Why should I choose ila?
ila is a smarter way to manage your money. Fast, simple and convenient, it makes banking work for your lifestyle, rather than the other way around.
We are the first to have a virtual card in Bahrain. With us, you have complete control over your finances anytime, anywhere – plus access to a whole range of great features, such as:
- Fully digital on-boarding via the app
- An interest-bearing current account
- Physical and virtual debit cards (Mastercard)
- Multi-currency accounts that you can link to your debit cards
Smarter banking also means that our features will continue to evolve. Our work is guided by you – our customers – your thoughts, and your feedback. This is very much the start of our journey together.
How can I get an ila account?
It’s super simple. Just download the ila app on your iOS or Android mobile phone. And answer a few quick questions. You’ll need two forms of ID and a selfie and you must be:
- Living in Bahrain, and
- 18 years or above
Once your account is open, you can access it anytime, anywhere through the app.
What documents will I need to open an ila account?
You will need one piece of ID and one proof of address.
ID documents that you can use:
- Valid Bahraini Identity Card - CPR
- Valid Bahraini Passport (for Bahraini citizens only)
Proof of Address documents that you can use:
- Valid Bahraini Driver’s License
- Utility Bill issued within the last 3 months
- Latest Bank Statement
- Valid Tenancy Agreement
- Bahraini ID (CPR Extract) issued within the last 3 months
Do you have any branches?
ila is a mobile-only digital bank, however you can arrange to visit us by calling +973 17 123 456.
What is a waiting list and why am I in the list?
ila is a first for Bahrain and we’re thrilled that so many of you want to join. To make sure you each have a great experience, we’re onboarding you in groups.
You can join the waiting list by downloading our app or visiting the home page. If you’ve already received an invitation, simply follow the steps outlined.
Don’t worry, you won’t be waiting long! We’re moving people out of the list on first-in-first-out basis. And once we give you access to the ila app, we’ll send you an email to confirm.
Just make sure you register with the email you’ll be using in the app, as you won’t be able to change it later. If you decide to use another email, you’ll need to re-join the waiting list – and we wouldn’t want that!
How long does it take to process my documents and open my account?
In most cases, it takes a few minutes to open your ila account. However, you might face some delay depending on the documents you provide or any other missing information that you might need to share with us.
How secure is mobile banking?
Your security and confidentiality are our top priority. Our security standards, checks, and tools are based on best practice and industry standards including 3D secure, which is a security protocol that helps to prevent fraud in online debit card transactions.
You will be using your unique customer ID and password to verify your identity and authorize your
banking transactions. Make sure you keep both safe and secure at all times and do NOT share them with anyone else!
To protect your identity and money, we’ll automatically lock your account in case of multiple unsuccessful login attempts. Don’t worry, you can always unlock it once we’ve done additional security checks.
Where can I use my ila cards?
You can use your ila virtual card on eCommerce transactions, Benefit Gateway and BenefitPay app. Enabling you to make online purchases, top-up your wallets, order a taxi or your favorite food delivery without delay.
You can use your ila physical card on all the above along with ATMs in Bahrain, ATMs anywhere in the world that accept Mastercard, point of sale devices (Tap & Go), across Bahrain and worldwide where accepted.
What is Tap & Go?
“Tap and Go” feature enables you to make quick contactless payments up to BHD 20 without entering your PIN at the supported point of sales terminals. You will be able to conduct 3 consecutive transactions before having to enter your PIN.
Every time you insert your pin you will be able to conduct another 3 contactless consecutive transactions limited to BHD 20 each.
Any contactless transaction above BHD 20 will require your PIN at the supported point of sales terminals.
Contactless transactions on supported ATMs will always require your PIN.
How can I fund my account?
You can easily fund your account in seconds in four different ways:
- Your existing bank debit card
- Bank transfer
- Cash or cheque deposit at an ila ATM
What is ila's Swift Code and Address?
Our Swift Code is ABCOBHBMXXX
And our address is Bank ABC Tower, Building 152, Road 1703, Block 317, Diplomatic Area, Manama, Bahrain.
What should I do if I lose or damage my physical card?
If you’ve temporarily misplaced your card, you can freeze it instantly within the ‘My Cards’ section of the app – then unfreeze it just as easily once you’ve got it back.
If your card has been lost, stolen or damaged, simply select the option to block your card and order a new one, again using the app.
How can I change my card PIN number?
You can easily change your card PIN number on your ila app. Select your card in the Cards menu and select Manage Card PIN. You can also change it through ila ATMs.
Do you provide credit cards or loans?
We will be providing both in the future. Watch this space.
How can I request for an official bank statement? Is there any cost?
It’s easy. Just call our Contact Center on +973 17 123 456; ila team is available 24/7 to help you.
What is a virtual debit card?
A virtual debit card remains in your ila app only and can be used instantly after activation. Your card contains all the details needed for you to perform your online transactions. You can use it on eCommerce transactions, Benefit Gateway and BenefitPay app. Link multiple currencies to your virtual card ensuring that you get the right currency for your online transactions at no cost.
You will get your virtual debit card immediately once your ila account is open.
How and where can I get support?
Our ila team is available 24/7 to help you. Give us a call on +973 17 123 456.