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Your important questions answered

What is ila?

What does the name 'ila' mean and why was it chosen?

Why should I choose ila?

How can I get an ila account?

What documents will I need to open an ila account?

Do you have any branches?

How long does it take to process my documents and open my account?

How secure is mobile banking?

Where can I use my ila cards?

What is Tap & Go?

How can I fund my account?

What is ila's Swift Code and Address?

What should I do if I lose or damage my physical card?

How can I change my card PIN number?

Do you provide credit cards or loans?

How can I request for an official bank statement? Is there any cost?

What is a virtual debit card?

Can I customize the way my name appears on my card?

Is there a limit to the number of characters that can appear on my card?

When can I customize my name on my card?

Do I have to memorize my virtual card number for online transactions?

Can I copy and paste my IBAN?

Can I change the name of my accounts?

How often can I change my account names?

Can I donate to charity using the ila app?

Can I donate to charity using any of my accounts?

Which charities can I donate to?

Why should I use ila to make my donations to charities?

Where can I view the total amount I've donated to the charities listed?

What is the amount displayed for each cause?

Is the target amount updated as soon as I make a donation?

How do I know my donation has reached the charity I selected?

Do you take a commission on charitable donations?

How much can I donate to charity through ila?

Will I be charged for charity transactions?

Are there any restrictions on the number of times I can donate to charity?

Will you be adding more charities and causes in the future?

How and where can I get support?


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