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ila is a completely digital bank. Powered by Bank ABC, it’s a new type of bank account – one that’s built around you. Your life. Your needs.

You can join in minutes – simply download the app from either the Android or IOS store and answer a few simple questions. You can control every aspect of your account from within the app – no branch visits required!

The name 'ila' is inspired by the Arabic word for 'to'. It reflects movement towards goals and ambitions. A bank that helps customers get from where they are today, to where they want to be in the future.

ila is a smarter way to manage your money. Fast, simple and convenient, it makes banking work for your lifestyle, rather than the other way around.

With us, you have complete control over your finances anytime, anywhere – plus access to a whole range of great features, such as:

- Fully digital on-boarding via the app
- Current account
- Physical and virtual debit cards (Mastercard)
- Multi-currency accounts that you can link to your debit cards

Smarter banking also means that our features will continue to evolve. Our work is guided by you – our customers – your thoughts, and your feedback. This is very much the start of our journey together.

ila is a mobile-digital bank, however you can visit us at

-Main office : Shmeisani, 38 Abdul Rahim Al-Waked Street
-Abdali Mall, Al Aswaq St 8, Al Abdali.

Your security and confidentiality are our top priority. Our security standards, checks, and tools are based on best practice and industry standards including 3D secure, which is a security protocol that helps to prevent fraud in online debit card transactions.

You will be using your unique customer ID and password to verify your identity and authorize your
banking transactions. Make sure you keep both safe and secure at all times and do NOT share them with anyone else!

To protect your identity and money, we’ll automatically lock your account in case of multiple unsuccessful login attempts. Don’t worry, you can always unlock it once we’ve done additional security checks.

Our Swift Code is ABCJJOAMXXX

And our address is
ila Service center, Abdali Mall, Al Aswaq St 8, Al Abdali, Amman, Jordan

Please watch this space for any updates on Credit Cards and loan offerings.

It’s easy. Just call our Contact Center on +96265100001
ila team is available 24/7 to help you.

Yes, head over to "My profile" in the Self Service section. Tap on the edit icon next to the current mobile number and enter your new number. Follow the instructions to successfully update the number.

Yes, you can continue onboarding on a new device. Simply, open the ila app on your new device and then enter your email and mobile number previously used to start where you left off.

Our ila team is available 24/7 to help you. Give us a call on +96265100001

Press and hold the ila icon on your screen and you will be presented two shortcuts. One for Add Money and the other for Local Transfer.

These shortcuts will take you directly to the respective screen so that you don’t have to navigate within the app. Of course, for the security of your account, you will be required to authenticate by the method you have set.

Yes, you can. When the options are presented, you can click and hold the option you wish to add to your screen. You can then move it as usual to a location of your choice.

It’s super simple. Just download the ila app on your iOS or Android mobile phone. And answer a few quick questions. You’ll need one ID, a selfie and proof of address and you must be:

- Living in Jordan, and
- 18 years or above

Once your account is open, you can access it anytime, anywhere through the app!

You will need one piece of ID.

ID documents that you can use:


- Valid Jordanian ID
- Proof of address

In most cases, it takes a few minutes to open your ila account. However, you might face some delay depending on the documents you provide or any other missing information that you might need to share with us.

You can easily fund your account in seconds in four different ways:
- CliQ
- Bank transfer
- Cash deposit at an ila ATM

You can change the name of any of your accounts by selecting the account and tapping the edit icon next to the account name.

You can change your account names as often as you wish.

You can copy your IBAN by selecting the account and tapping the copy icon next to the IBAN. You can then paste this number where required.

Your account number is the 14 digits after "ABCO" in your IBAN.

In addition to viewing All your transactions, you can now filter them into four categories: Credits, Debits, Pending Payments and Failed Payments. This will enable you to locate transactions with ease.

Select your account and tap on 'All Transactions'. Here you can view the filters available and select the type of transaction according to your needs.

You can view the details and download a PDF of any of the transactions in your account. This can then be shared or printed for your records

Select your account and the transaction you wish to view the details of. Then, under 'Transaction advice' at the bottom of the screen, tap Print/Share to generate and export in PDF.

A Hassala is a clay pot that was traditionally used in Jordan for saving money.
You can create your own digital Hassala through the ila app and start saving for the things that matter to you most.

Goal based Hassala will enable you automate payments directly into your Hassala, set goals and schedule payments to your saving pot.

Select the 'Savings' tab on your overview screen and tap on ‘Hassala'. You can open your Hassala in just a few simple clicks!

You can have up to twenty separate Hassalas, 10 regular hassalas and 10 goal based hassalas.

You can start saving right away by adding money to your Hassala's from your account by using the 'Add Money' button on your Hassala

While you create the Goal Hassala, you will be guided as to how to automate your savings. You can set your savings goal and choose a monthly deposit or even the number of months.

A goal based Hassala enables you to set a target, automate payments and track how much of your target you have achieved. A regular Hassala has an open goal.

You can withdraw your money at any time by simply moving the required funds from your Hassala back to your account

Yes, you can. Interest is calculated JOD Hassala daily and paid monthly.

You can switch off the interest when opening Hassala. You can always change the setting should you wish to receive it even after opening the account from the More menu in Hassala.

You can close your Hassala from the More Options menu. You will be asked to transfer the remaining balance to your current account, If the Hassala goal is met, the "Close" option will appear on the main Hassala overview.

You can open Hassalas in all available currencies on the ila app

A virtual debit card remains in your ila app only and can be used instantly after activation.
Your card contains all the details needed for you to perform your online transactions.
You can use it on eCommerce transactions.
Link multiple currencies to your virtual card ensuring that you get the right currency for your online transactions.

You will get your virtual debit card immediately once your ila account is open.

Head over to "Cards" section on the ila app, click the "Order Card" button. Make sure that you have at least JOD 20 in your account before you order a card.

You can use your ila virtual card on eCommerce transactions. Enabling you to make online purchases, top-up your wallets, order a taxi or your favorite food delivery without delay.

You can use your ila physical card on all the above along with ATMs in Jordan , ATMs anywhere in the world that accept Mastercard, point of sale devices, across Jordan and worldwide where accepted.

If you’ve temporarily misplaced your card, you can freeze it instantly within the ‘My Cards’ section of the app – then unfreeze it just as easily once you’ve got it back.

If your card has been lost, stolen or damaged, simply select the option to block your card and order a new one, again using the app.

You can easily change your card PIN number on your ila app. Select your card in the Cards menu and select Manage Card PIN. You can also change it through ila ATMs.

Yes, you can select any combination of your names and initials as you want them to appear on your card.

You can have a maximum of 22 characters including spaces.

When you order a new or replacement card you will be given the option to customise your name.

No. Simply go to your cards in the app, click on 'Show Details' then select 'Copy card number'. You can then paste this number for your online transactions.

It enables you to pay Prepaid and Postpaid bills using your JOD account.

Yes, you can save the postpaid bills, view and pay their due amounts easily.

Yes, you can pay up to 5 bills at the same time.

Yes, you can edit and delete saved bills.

• It enables you to link an Alias or Mobile number to your Jordanian account. You can receive money/ payment requests using your Alias or Mobile number.

• Send money instantly using Alias, Mobile number or IBAN of a beneficiary.
  

• Receive money instantly using your Alias, Mobile number or IBAN.
  

• Request money instantly from CliQ registered customers using beneficiary Alias or Mobile number and receive payment requests.
  

• Pay using QR code instantly.
  

• Return a specific payment (fully or partially) to the sender.
  

You have to be registered on CliQ noting that the registration is done automatically once you onboard on ila application. You can use Alias, Mobile number or IBAN of your beneficiary to send money instantly. Your beneficiary must be registered on CliQ to receive money using Alias and Mobile number however it is not mandatory for your beneficiary to be registered on CliQ to receive money using the IBAN.

No, CliQ service is local.

No, you can only link your JOD account.

You have to be registered on CliQ, noting that the registration is done automatically once you onboard on ila application. You can use the sender’s Alias or mobile number to send a payment request instantly.

Yes, you can accept or reject a payment request received within 60 minutes.

Yes, You can return a received payment fully or partially to the sender within 6 days.